Terms of service
Terms of Service
Empty Pens UK – Website Terms & Conditions
Last updated: 23 July 2026
1. Introduction
Welcome to Empty Pens UK.
These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use this website.
2. Company Information
Integra Fluid Systems Ltd
Registered in England & Wales
Company Number: 17125736
Registered Office:
Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, United Kingdom,
IP28 7DE
Email: help@emptypens.co.uk
3. Products
We make every effort to ensure that product descriptions, photographs and specifications are accurate. However, product colours, packaging and appearance may vary slightly.
All products are supplied subject to availability.
We reserve the right to discontinue or modify products without prior notice.
4. Customer Responsibilities
By placing an order, you confirm that:
- You are legally entitled to purchase the products in your jurisdiction.
- You are responsible for ensuring the products comply with any laws or regulations applicable in your country.
- You will use the products responsibly and in accordance with all applicable laws.
5. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Decline service where fraud, abuse or legal concerns are suspected.
- Correct pricing or product description errors.
Where payment has already been taken for a cancelled order, a full refund will be issued.
6. Pricing
All prices are displayed in Pounds Sterling (GBP) unless otherwise stated.
Prices may change without prior notice.
While we make every effort to ensure pricing is accurate, we reserve the right to cancel orders affected by obvious pricing errors.
7. Shipping & Delivery
We aim to dispatch all in-stock orders within 1–2 working days (same day if ordered before cut-off); however, delivery estimates are not guaranteed.
Once an order has been handed to the delivery carrier, delays caused by the courier, customs authorities or other third parties are outside our control.
For international orders, customers are responsible for ensuring that the products may legally be imported into their destination country.
8. Returns & Refunds
Returns are governed by our Returns & Refund Policy.
Returned products will be inspected upon receipt and refunds will only be issued for items that meet the conditions set out in that policy.
9. Limitation of Liability
To the fullest extent permitted by law, Empty Pens UK shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase or use of our products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
10. Intellectual Property
All content on this website, including text, images, graphics, logos and branding, is the property of Empty Pens UK unless otherwise stated.
No content may be copied, reproduced or distributed without our prior written permission.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these Terms
We reserve the right to amend these Terms at any time. Updated versions will be published on this page with a revised "Last updated" date.
Continued use of our website following any changes constitutes acceptance of the revised Terms.
14. Contact
For any questions regarding these Terms & Conditions, please contact us:
Email: support@emptypens.co.uk